Refund Policy

The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your money if you are dissatisfied with our work. In the case where a client is not completely satisfied with our services, we can provide a refund, which takes a maximum of 30 working days to process in the client’s account, either by credits or direct deposit through the bank account.Our esteemed clients must take a moment to read and familiarize themselves with our Refund Policy mentioned below. We ensure refunds in order to provide the highest level of service possible, so our clients attain the utmost benefits every time. We strive to offer quality services that match every aspect of our customers’ business needs. While we make refunds on payments for any design as a courtesy to the client, our internal management reserves the complete right to reject any refund request.The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your money if you are dissatisfied with our work. In the case where a client is not completely satisfied with our services, we can provide a refund, which takes a maximum of 30 working days to process in the client’s account, either by credits or direct deposit through the bank account.

All refunds will be issued to the original credit or debit card as provided. Refunds for all website and unsatisfactory work issues will be made with the proper approval of the client. The customer needs to specify the details of the account and reason to the associates, after which we will proceed as per requirements. Refunds and cancellations will generally be issued in the following circumstances:

• Non-Delivery Of The Product: Due to some mailing issues with your e-mail provider or your own mail server, you might not receive the delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the delivery date of services; otherwise, the product will be considered received and downloaded.

• Download And Unzipping Issues: You may at times face problems downloading the product or unzipping it. Claims regarding such issues must be submitted to our Technical Support Department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 30 days may result in a refund decline.

• Major Defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, a replacement of the product of the same or similar value can be offered. Please be advised that temporary access to your server may be requested by our technicians in order to identify and fix possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.

• Product Not-As-Described: Such issues should be reported to our Technical Support Department within 30 days from the delivery date of services. Clear evidence must be provided proving that the purchased product is not as described on the website. Complaints based merely on the customer’s false expectations or wishes are not honored.

• Children Policy: Only persons age 18 or older have permission to access our products. Our products do not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and learn that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take steps to remove that information and cancel the order immediately.